Refund policy

Thank you for choosing Kria! We are committed to providing you with exceptional, high-quality products. However, we understand that you may need to request a return or refund under certain circumstances. Please review our Return and Refund Policy below.

Returns

Eligibility for Returns:

  • Items are eligible for return within 14 days from the date of receipt if they are in the same condition as when received—unused, unopened, and in original packaging.
  • For defective items, we accept returns within 30 days of receipt. Beyond this timeframe, returns are not accepted.

Return Process:

  1. To initiate a return, please contact our customer service team.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will assist you with the return process and issue a return authorization if the item meets our return criteria.

Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refund Processing:

  • Upon receiving the returned item, we will verify its condition before processing the refund.
  • Refunds are issued to the original payment method used at purchase.
  • Please allow 3-5 working days for the refund to reflect in your account.

Refunds

Refund Criteria:

  • Refunds are issued for eligible returns that comply with the conditions in the "Eligibility for Returns" section.

Defective Products:

  • If you receive a defective item, please contact us within 7 days of receiving the product, and we may request photographic evidence of the defect to expedite the process.

Refund Exceptions:

  • We reserve the right to refuse refunds if the product does not meet our return criteria or if it is returned beyond the specified timeframe.

Thank you for shopping with Kria!

Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Email:kriauae@outlook.com

Policy Modifications

Kria reserves the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from Kria, you agree to and accept the terms outlined in this Return and Refund Policy.