Shipping policy
Thank you for choosing Kria. This Shipping Policy outlines important details regarding the processing, shipping, and delivery of your order.
1. Order Processing
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Order Cut-off Time: Orders placed before 1:00 pm (GST) will be processed the same day. Orders placed after this time will be processed on the following business day.
- You will receive a notification once your order has been shipped.
2. Shipping Rates and Delivery Estimates
- Standard Shipping (UAE): Estimated delivery within 3-5 business days. A flat rate of 15 AED applies for all standard shipping orders.
- Express Shipping (UAE): Estimated delivery within 1-2 business days. A flat rate of 20 AED applies.
- International Shipping: We offer international shipping to select countries with an international shipping rate of 120 AED. Delivery times vary by location and will be calculated at checkout.
Please note that delivery times are estimates and may vary due to external factors, such as customs delays or carrier restrictions.
3. Important Notice for International Orders
Please bear in mind that we may not be able to ship your order internationally if there is an exclusive distributorship in your country. We recommend checking our website or contacting customer service to confirm international availability for your region before placing your order.
4. Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the status of your delivery through the carrier’s website.
5. Shipping Restrictions
Certain items may be restricted from shipping to specific locations due to regulatory or carrier restrictions. If your order contains restricted items, you will be notified during checkout or contacted by our customer service team.
6. International Shipping
Customs, Duties, and Taxes
International orders may be subject to customs fees, duties, and taxes, which are not included in our shipping charges. These fees are the responsibility of the customer and may vary based on the destination country.
Customs Delays
International shipments may experience delays due to customs processing. Please allow additional time for delivery if your order is shipping outside the UAE.
7. Delayed or Lost Orders
While we strive to meet our estimated delivery times, there may be occasional delays due to factors beyond our control (such as weather events or carrier issues). If your order is delayed or appears to be lost, please contact us at info@kria.ae, and we will assist in tracking the order and providing further support.
8. Missing or Damaged Items
If your order arrives damaged or with missing items, please contact our customer service team within 7 days of receiving the package. We may require photographic evidence of any damage to resolve the issue promptly.
9. Changes to the Shipping Policy
Kria reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.
For any additional questions regarding our shipping policy, please reach out to our customer service team at kriauae@outlook.com